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SureStep Methodology for Sotware Implementation reduces pain, ensures success.

March 3, 2009

If you’ve ever undergone a major software implementation, it’s likely you’ve felt some pain. For the client, budget overruns, lost productivity and profitability, and lack of accountability can plague an implementation. On the side of the consultant, marginal or below profit implementations are troublesome.

When the objectives are to increase the client satisfaction, reduce risk and fulfill expectations all around, a best practice-driven, well-documented implementation methodology is critically important. Microsoft’s SureStep® Methodology clearly meets this objective. SureStep lowers all participants’ risk, ensures ROI and dramatically increases the chance of success of the project.

The SureStep Methodology is a comprehensive methodology that describes the process and disciplines needed to implement a number of Microsoft software applications including Dynamics NAV. While there are specific layers by product, general content outlines the phases and activities necessary to carry out a successful implementation. In project management, you’re working with “triple constraints”: Time, Money and Functionality. These constraints interplay on every project. SureStep measures each constraint and sets expectations based on them.

Content within SureStep is structured as follows:
•    Introduction – provides an entry into the methodology
•    Offerings – categorizes by project type
•    Phases – sequentially orders the activities of the project
•    Roles – defines customer and consulting roles involved in the project
•    Project Management – details project management disciplines and processes required
•    Cross Phase Processes – clarifies the impact of individual roles, requirements and responsibilities on each other

There are ways to use SureStep comprehensively or a la carte depending on project size and risk level. Regardless of whether all or particular components of the methodology have been employed on a project, the process is invaluable. Roles and responsibilities are chartered and agreements are made. Change management processes are well defined. Scope definition binds parties to what they need to do. Accountability and communications improve.

In short, SureStep reduces the pain and increases the success of software implementations. For a complete tour through the methodology, contact Rick Staikoff, Project Manager at Lean Back-Office – rstaikoff@leanbackoffice.com.

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